Returns & Refunds

Returns

Brand-new and unused items may be returned within 28 days of the order date, subject to the conditions below.

To be eligible for a return, the item must:

• Be unused and in the same condition as received

• Be in its original packaging

• Have all original tags and accessories, where applicable

• Be accompanied by proof of purchase

The buyer is responsible for the cost of returning an item and should use a tracked delivery service.

Original postage costs are non-refundable.

We may request photographs or other proof to confirm that the item remains in brand-new condition.

Refunds will be processed once the returned item has been received and inspected.

Change of Mind

We understand that sometimes you may change your mind after placing an order. Your statutory rights as a consumer are fully protected.

However, before returning an item, we kindly ask you to consider whether it could be of benefit to someone else. For example, you may have a family member, friend or local masjid who could make use of it.

As a small business working to support masaajid and the wider Muslim community, avoiding unnecessary returns helps us keep costs down and allows us to continue investing in the service.

Please also take a moment to review the product description and specifications carefully before placing your order. If you are unsure about anything, please contact us at support@masjid247.com before purchasing — we're happy to help.

How to Request a Return

To request a return, please contact us at support@masjid247.com before sending the item back.

We will provide you with the return address and instructions for returning your item.

Items returned without contacting us first may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

• The item is defective or faulty

• The item has been damaged in transit

• You have received the wrong item

Please email support@masjid247.com with your order details and a description of the issue. Where possible, please also provide clear photographs or a video showing the problem.

We will assess the issue and advise you on the appropriate next steps.

1-Year Warranty

All products come with a 1-year warranty from the order date.

The warranty covers manufacturer defects only.

The warranty does not cover:

• Damage caused by misuse or improper use

• Accidental damage

• Damage caused by neglect

• Normal wear and tear

• Damage caused by unauthorised modifications or repairs

If you believe your item has developed a manufacturing fault, please email support@masjid247.com with:

• Your order details

• A description of the fault

• A clear video showing the issue

We will assess the fault and advise you on the next steps.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days of receiving and inspecting the returned item.

Please note that your bank or card provider may take additional time to process the refund.

If you have not received your refund within 15 business days after we have approved it, please contact us at support@masjid247.com.